You can change your nickname anytime.
To do this, follow these steps:
Go to settings
Click “Profile”
Click “Edit”, then click “Done”
Account Management
Support for account settings, login, and profiles.
How can I change my nickname?
How can I update my email address?
You are be able to change your email address by following these steps:
Go to settings
Click “Profile”, then “Edit”
Click the edit icon beside your email.
Input your new email address and click “Confirm”
You will receive an email with the verification code.
Input the code and click “Verify”
How can I update my mobile number?
You can update your mobile number in your profile.
To do this, follow these steps:
Go to settings
Click “Profile”, then “Edit”
Click the edit icon beside your mobile number.
Input your new mobile number and click “Confirm”
Wait for the code that you will receive through SMS.
Input the code and click “Verify”
How can I change my profile picture?
You can look good in your profile any time you want!
Here’s how:
Go to settings
Click “Profile”, then “Edit”
Click on “Upload Photo” then select a photo from your gallery or take a new one.
Upload your new photo and click “Save”‘
Can I delete my account?
You have the option to delete your account if you want to.
Here’s how:
Go to settings
Click “Profile”, then click “Delete Account”
Press “Proceed to delete account”
Select the reason why you are deleting your account and click “Submit”
Fill in your password to confirm and click “Delete Account”
Please remember that deleting your account is permanent. You will lose all of your data and progress.
How do I change my preferred unit of measurement?
You can change your preferred unit of measurement anytime.
Simply follow these steps:
Go to settings
Click “Preferences” and just select Imperial or Metric.
How can I connect my wearable device to Trainest App?
You can connect or disconnect your wearable device and relevant health data by following these steps:
Go to settings
Click “Preferences”
Click “Connect” on Connect HealthKit or Connect Google Fit.
Note that currently Trainest only supports Apple Health on iOS and Google Fit on Android.
Don’t worry, though. We are planning to add Fitbit and Samsung Health connections later.
Do you have customer support I can contact?
Trainest wants to help you as fast and as simply as possible.
If you have questions, you’ll find common questions in the support settings that can answer possible queries immediately.
Just go to “Support” within the Settings and you’ll find common questions about the App.
If you can’t find what you are looking for, you can submit a message to contact our Support Team.
Here’s how:
Go to settings
Click “Support”, and then “Contact”
Select a topic and input your message in the text box.
Attach a document, photo, or video as needed and click “Submit”
Trainest’s customer support will respond as soon as possible to resolve your questions or issues.
How can I share Trainest with my friends?
You can easily share Trainest with your friends.
Go to settings
Click “Invite/Share”
Click your friends’ profile, or you can copy the link and send it to your friends.
I forgot my password. What should I do?
In case you have logged out from your account and you forgot the password, here’s what you need to do:
Click “Forgot Password” and enter your registered email.
Click “Send Recovery Email” and you will receive a recovery email.
Set up your new password and log in to your account.
Do you have a social media platform where I can communicate with other people that are using the app?
Yes. Trainest is active on all social media platforms. Here are the links that you can visit.
Facebook Page: https://www.facebook.com/TrainestApp
Instagram: https://www.instagram.com/trainestapp/
Twitter: https://twitter.com/trainestapp/
Youtube: https://www.youtube.com/@trainestapp
TikTok: https://www.tiktok.com/@trainest_app
How do I sync my fitness tracker to Google Fit so I can connect to Trainest?
You can still connect to Trainest by downloading a health data-syncing app like Health Connect or Health Sync. This will sync your fitness tracker’s data to Google Fit.
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